Sharing our GREAT stories

Hi my name’s Ian and I’m a customer services adviser, used to be a croupier. The thing I enjoy most about working for New Charter, job satisfaction, knowing that everyday I can make a difference to somebody’s life. When somebody comes in and they have got massive rent arrears or they’ve got other problems with their tenancy, or they’re faced with homelessness, with some help from me, you can make a difference to somebody’s life and at the end of the day that gives you a really nice warm feeling inside. Sometimes people come into the advice centre and they might be shouting. My job is that it stops there, help solve the problem, shake their hands and everybody leaves happy. 

New Charter funded me to do my level one in British sign language, so I can help other people with hearing difficulties when they come into the advice centres. But you never stop learning at New Charter, you’re always developing, there’s always something more to learn and if you wanted to learn something it’s there for you. If I’m talking to friends or family about working for New Charter I always point out that. I’m really proud to be working for a company that is in the Sunday Times top 100 companies to work for and I’m proud to work for a company like that. 
 

Hi I’m Mina. I’m a Neighbourhood Management Assistant. I’ve been working at New Charter for Six years. I started off as a Modern Apprentice at the age of sixteen. Now I have a career in neighbourhood management. During my time at New Charter I’ve been able to carry on with learning, do my NVQs, technical certificates and it’s given me a better understanding of the business. My job entails tenancy management and within that I’m a point of contact to our tenants. And we do a lot of community bonding and events with tenants, recently we’ve done an in bloom, basically it’s all the residents getting together making the estate look a nice place to live really. I feel in bloom helps bring communities together this is just one way that we help create great neighbourhoods. I’m happy here, it’s a great place to work, I wouldn’t want to work anywhere else.

Hi my name’s Paula and I’m an employee engagement and events executive at New Charter. I started at New Charter from day one and I’ve been there for 10 years. One of the jobs I do, I get people from across the organisation and I bring them together to celebrate. We’ve raised loads of money for charity, we have corporate charities which one of them is farm Africa, we do lots of things for hospices, that’s my job to do events and charity fund raising. I also do staff events at Christmas and awards evenings and we encourage people to come along with their families when they can. I love the people, I love my job and making people happy particularly within the organisation because that’s what I do, I engage people across the group.

Hi my name’s Scott and I’m a Customer Service Team Leader at New Charter and I’ve been with the company for five years. When I joined the company, I’d actually joined as an agency worker, I’d seen the job in the paper, it was something that looked a bit interesting. What New Charter have given me is a career they’ve guided me. One of the things I love about working with New Charter is the fact that effort is rewarded. If it’s inside you to give it New Charter will recognise that and encourage you to work positively for the company. And I’m currently in Higher Education which New Charter are supporting me through whilst I’m doing my job. Through the time that I’ve spent with New Charter and all the encouragement that I’ve been given through education, through manager’s encouragement and all the benefits of working for such a great company I think this is where I’m going to be staying for some time now.